Refund policy

All sales are final. We do not offer refunds, exchanges, or returns due to a change of mind, incorrect size selection, color preference, or any other personal preference after the order has been confirmed.

A refund or replacement may only be considered if the product is received with a manufacturing defect or significant damage that was not caused during use or after delivery.

Any damage claim must be reported within 24 hours of receiving the order. Claims submitted after this period may not be accepted.

To report a damaged or defective item, the customer must provide:

Clear photos of the damaged area.
A clear video showing the issue, if applicable.
Photos/videos of the packaging when relevant.
The order details and delivery date.

Send these to us on WhatsApp at +961 71 393 571, or through our Contact page.

Our team will review the claim and determine whether the issue qualifies for a replacement or refund. A refund or replacement is not automatic and will only be provided after the issue has been verified.

Minor cosmetic imperfections, scratches, marks, or variations that do not affect the functionality of the product may not qualify as defects.

Inspection Upon Delivery

Customers are encouraged to inspect their items immediately upon delivery and before using them.

If you notice any damage or defect, please contact us within 24 hours with the required photos and/or videos.

Once the product has been used, altered, damaged, or mishandled by the customer, we reserve the right to reject a damage or defect claim.

Incorrect or Missing Items

If you receive an item that is different from what you ordered or an item is missing from your order, please contact us within 24 hours of delivery.

We may request photos or videos of the received items and packaging in order to investigate the issue.

If our team confirms that an incorrect or missing item was caused by an error on our side, we will arrange an appropriate solution.

Product Use and Damage

Products must be used for their intended purpose and handled with reasonable care.

Damage resulting from misuse, accidents, excessive force, overloading, improper handling, normal wear and tear, airline handling, exposure to extreme conditions, or any modification to the product is not considered a manufacturing defect and is not eligible for a refund or replacement.

For suitcases, customers are responsible for ensuring that the suitcase is not overloaded beyond its intended capacity.

Warranty

Products covered by a stated warranty are subject to the terms of that warranty.

The warranty covers eligible manufacturing defects only and does not cover normal wear and tear, accidental damage, misuse, overloading, scratches, dents caused by handling, or damage caused by airlines or third parties.

Warranty claims must be reported with sufficient photos/videos and may be subject to inspection and approval.